Scarlet Kim
Director of Operations @Nonprofit Quarterly
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WORK HISTORY
Director of Operations @Nonprofit Quarterly
Boston, MA, US
NPQ is a leading independent media platform with the mission to advance conversations and practice in civil society – as manifested in nonprofits, social movements, and philanthropy- In 2025, NPQ is adapting to new management structure and responsibilities as the organization undergoes a strategic transition- Current duties are collaborating with leadership to streamline processes, ensure smooth integration of new policies, and support organizational changes and assisting in the implementation of updated workflows and strategies to align with new leadership goals and company vision- Led office operations for 10 years, overseeing administrative, HR, financial, and auditing functions to improve efficiency. Managed budgets, bookkeeping, AR/AP, collections, donations, revenue, deferred income, and customer support- Manages advertising contracts and oversees revenue- Part of the marketing team, assisting in in-house marketing in emails and social medias promotions- Previously managed, now supervises- All advertising creatives on the website and advertising performance reports. Pushing partnered sponsorships in social media, digital, and print- Customer subscriptions, memberships, and all e-commerce responsibilities to streamlining order processing to boost efficiency- Directed technical transitions including fulfillment systems and CRM implementations, achieving a 25% improvement in process efficiency- Directed all internal events planning and coordinates conference events and media trades- Collaborated directly with executive leadership to deliver strategic operational initiatives, ensuring alignment with organizational goals. Formerly secretary to the Board- Since joining the NPQ team, scaled operations resulting in 300% revenue growth in advertising and significant expansions in readership and premium memberships- Instituted data-driven KPIs to monitor performance, achieving a 30% boost in operational efficiency.
EDUCATION
American University
Bachelor of Arts (BA), International Relations and Affairs
John Cabot University
Study Abroad Program, International Relations and Anthropology
The Bronx High School of Science
High School Diploma
University of Kent
Master of Arts (MA), International Conflict Analysis
SKILLS
ABOUT SCARLET KIM
Director with 15+ years leading operational teams and scaling systems, having grown…
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