Scarlet Kim

Director of Operations @Nonprofit Quarterly

Boston, MA, US

In charge of all office operations: administrative, HR, and financial responsibilities. • In charge of bookkeeping, clients’ account management, Accounts Receivable, Accounts Payable, collections, and customer support.• Creates advertising performance reports, managing contracts, and revenue.• Full management of Advertising; this includes campaigns, deliverables, financial reporting, and creation. • Part of the web developing team. Assisting in organization\'s web redesigned and relaunch. Modernizing programs and software utilized.• Supervise and manage all customer subscriptions, memberships, and accounts in order processing and management.• In charge of storefront and e-commerce responsibilities.• Overseeing HR duties, payroll, budgets, and expense records. Working with the Financial Consultants on payroll and financial reports (Revenue, Deferred income, donations, etc.)• Director on technical program transitions and usage; i.e. Fulfillment systems, CRM programs, job boards, and other IT setups. Initial tech point – person. Delegates projects to contracted vendors.• Directs and oversees all internal event planning and coordinates conference event and media service trades.• Directly working with the Co-Presidents: Publisher and Editor-in-Chief in all matters.• Since joining the NPQ team, we have grown 300% in advertising, 200% in newswire readership, 200% in audience. NPQ has grown with webinar series, roundtables, and implementing a premium membership setup.Technical Skills• AdminbyRequest• Adobe• ADP• Bill.com• Canva• CardPointe (formerly BluePay)• ChatGPT - AI• DocuSign• Flipbook/PubHtml5• Google Ad Manager (Formerly DFP)• Google Analytics• Hubspot• MailChimp• Network for Good• Office 365• OtterAI• QR.io• QuickBooks• Salesforce• Shopify• Stripe• Subscription DNA• Survey Monkey• Trello• WordPress• Zapier• Zoom

The University of Kent

Master of Arts (MA)

John Cabot University

Study Abroad Program

The Bronx High School of Science

High School Diploma

American University

Bachelor of Arts (BA)