Shiraz Bashir

End User Services Partner @AVEVA

In my current position as End User Services Partner at AVEVA, I am responsible for driving strategic improvements across key IT service operational areas, including: •Major Incident Management•End User Computing•End User Services•Service Desk•Change Management•Continual Service Improvement Redesigning the major incident management process and enhancing collaboration with our cyber security team by establishing clear roles and responsibilities. I\'m leading the transformation of the End User Computing (EUC) function, building a new engineering team with a focus on Microsoft InTune and SCCM. Where we need to steer this function is more towards proactive remediation across all our employee technology touch points. I am also spearheading various service improvement initiatives towards reducing digital friction across various employee journey touch points which includes how we use the ServiceNow platform. There\'s so much more going on which is keeping me suitably challenged.