Saydur Rahman

Operations Specialist - Direct Operations @Tesla

London, GB

Responsibilities:Liaising with customers and or companies to schedule a deliveryDiary managementObtaining signed finance documents and obtaining final paymentsConducting identity checksProblem solving deliveries to ensure deliveries are completed whilst maintaining customer experienceManage customer concernsExternal third-Party Carrier communicationTracking on the day deliveries on internal systems and external portalsObtain delivery documents to ensure complianceManage day-to-day operations, whilst recommending and driving necessary process improvementsAnalyse and monitor trends of processesEnsure all internal processes are compliant and report any potential irregularitiesOther responsibilitiesSupport all internal sales and delivery processes on an ad hoc basis for the UK and IE:Revenue recognitionOrder operationsRegistration operationsTrade in operationsEnterprise operationsFinance operationsSite operationsCustomer\'s readinessReviewing documentation for accuracy and completionAnalysis of trends and common occurrences within processesManagement of internal and external correspondenceConstantly search for ways to optimise, reduce, or eliminate unnecessary tasksFoster and maintain a rapport with stakeholders, internal and external