Sayali Joshi
Cloud Technical Support Professional @IBM
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WORK HISTORY
Cloud Technical Support Professional @IBM
Atlanta, GA, US
Providing end-to-end technical support for Apache Cassandra, DataStax Enterprise (DSE), and Apache Pulsar clusters deployed across AWS, Azure, and GCP. Responsible for troubleshooting distributed database and networking issues, managing TLS encryption, API integrations, and multi-datacenter replication. Automating monitoring and remediation workflows using Python and Ansible to improve reliability and reduce incident resolution time. Utilizing Prometheus, Grafana, and Splunk for proactive alerting, performance tuning, and root-cause analysis. Collaborating with engineering and SRE teams to validate patches, optimize configurations, and enhance observability across hybrid cloud environments.Working closely with SRE, product engineering, and platform teams to validate software patches, optimize configuration baselines, and maintain operational excellence. Contributing to runbooks, technical documentation, and CI/CD workflows using GitHub Actions and JIRA to improve internal support efficiency and product reliability.
EDUCATION
Marathwada institute of technology, Aurangabad
Bachelor of Technology - BTech, Computer Science
Georgia State University - J. Mack Robinson College of Business
Master’s, Computer and Information Sciences - Big Data Analytics
ABOUT SAYALI JOSHI
I’m a Cloud & Distributed Systems Engineer with hands-on experience across AWS, GCP, and…
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