Savaryous Melki

Deputy Hospitality Manager @Norton Rose Fulbright

London, GB

Manage the hospitality department & staff and ensuring that the day-to-day operations of the company\'s hospitality department run smoothly. duties include training new personnel, evaluating the quality of services, and ensuring that customer satisfaction levels remain high. In touch on daily bases with the client to review any changes or development for Bartlett Mitchel Catering. Recruit, complete all induction and training for new joiners. Coordinating and supervising staff; providing guidance and support. Appraisals and performance management of staff. On-going development of skills and knowledge for the FOH and Kitchen staff. Manage the implementation for any change or upgrade in software systems. Ensure and implement relevant health and safety regulations. Review the uniform requirements and source new suppliers if needed. Ensure the overall cleanliness and hygiene of establishment. Keeping accounts of income and expenditure. Ensuring payment of employees. Keeping track of budgets from the different departments. Establishing prices. Dealing with customer complaints. Ensuring all licenses and regulations are complete and updated. Managing administration. Ensuring records are kept of orders and expenditure for the kitchen and front of house. Produce, manage and operate the rotas, checking future planned absences, planning cover and ensuring overtime is provided when necessary

Ealing, Hammersmith & West London College

B-TEC National