Sasindu Wickramasingha Gamachchige
Sr Technical Engineer @Dh2i
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WORK HISTORY
Sr Technical Engineer @Dh2i
Clackamas, OR, US
Collaborate closely with engineering and product teams to escalate bugs, provide technical diagnostics, and contribute to product improvements and feature discussions.• Perform bug validation and QA testing on developer fixes before release to customers.• Analyze recurring issues and system behavior to identify root causes and recommend product or process improvements.• Deliver technical sessions and product demonstrations to educate customers on platform capabilities, best practices, and operational workflows.• Create internal scripts and tools to streamline troubleshooting processes and improve support team efficiency.• Work with cross-functional teams during product releases, testing initiatives, and customer-impacting updates.• Provide best practice recommendations and technical guidance to help customers optimize their infrastructure environments and ensure system stability.
EDUCATION
EC-Council University
Bachelor’s Degree in Cyber Security, Cyber Security
Santa Monica College
Associate of Science - AS, Computer Science
ABOUT SASINDU WICKRAMASINGHA GAMACHCHIGE
Technical Support and Systems Engineer with extensive experience managing and troubleshooting enterprise software and cloud infrastructure. Skilled in supporting high-availability systems, virtualization, and containerized environments using Linux, Kubernetes, Docker, and Hyper-V. Adept at diagnosing complex issues, automating processes, and collaborating with engineering teams to implement robust solutions. Experienced in network configuration, system monitoring, and deployment guidance, with a strong focus on reliability, scalability, and operational efficiency. Passionate about building stable, secure, and optimized IT environments for enterprise customers.
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