Sasha Nicolas
Director, Support Services @Creative Circle
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WORK HISTORY
Director, Support Services @Creative Circle
NY, US
Directly manage and coach Regional Services Managers through continuous trainingand development, mentoring, performance assessment and improvement throughconducting effective goal setting, regular one-on-one meetings, in the momentcoaching and encouraging ongoing learning.• Manage and coach the Regional Services Managers to oversee operations supportteams, which includes helping to develop and implement strategies for hiring,training, and guiding high-performing teams.• Work with the Regional Services Managers and Training & Development to organizeand conduct Regional Operations training and developmental meetings.• Evaluate and enhance existing customer service processes and tools to optimizeefficiency, effectiveness and connectivity with customers and partners.• Develop and implement comprehensive customer service strategies and initiativesto enhance operations.• Implement best practices and innovative solutions with Senior Vice President,Operations to streamline operations and improve the customer journey and overallexperience.• Resolve escalated customer issues and ensure timely resolutions.• Provide regular updates to the Senior Vice President, Operations and RegionalLeadership on customer service performance, support operations and areas toimprove service quality to best align with company goals and values.• Offer high level support to the Senior Vice President, Operations and RegionalLeadership Team through People Process Technology (PPT) analysis and strategy,ad hoc projects, and decision-making processes.• Evaluate internal process for Regional Operations and strategize with Senior VicePresident, Operations on improvements.• Partner with the Senior Vice President, Operations and Regional Directors to ensurethat the team’s overall performance goals are met and help to identify areas forbusiness development and growth.
EDUCATION
Rutgers University–New Brunswick
Journalism & Media Studies and Psychology
New York Film Academy
Cinematography and Film/Video Production
ABOUT SASHA NICOLAS
Regional Service Director at Creative Circle
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