Sarwar e Alam

Senior IT Operations Manager @UK Export Finance

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2019 — Present

Senior IT Operations Manager @UK Export Finance

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London, GB

EDUCATION

1989 — 1992

University of Dhaka

BSC Honours, Physics

1992 — 1995

University of Dhaka

Master of Science (MSc), Computer Science

SKILLS

Computer Network OperationsKpi Implementation3gTeam LeadershipMulti-Cultural Team LeadershipManaged ServicesGsmSession Initiation Protocol (Sip)Vmware VsphereAvayaSs7 ProtocolClass 5 Solution ConsultancyRoutersIpNetwork EngineeringThird Party Vendor ManagementInternet Protocol (Ip)TelecommunicationsItil Process ImplementationCisco VoipSharepointBroadbandZendesk AdministratorService ManagementSdhUnified CommunicationsTransmissionOracle PalladionPrince2WirelessClass 4 Telecom Switch ExpertSynchronous Digital Hierarchy (Sdh)Network Monitoring ToolsTeam BuildingSs7Mobile CommunicationsNetworkingService DeliveryTeam MotivationVmware Infrastructure

ABOUT SARWAR E ALAM

Over 9 years’ experience as Head of Technical and Technical Support Manager implementing IT Strategies, Policies and Procedures using ITIL best practices & delivered multiple systems and projects under Agile Scrum and Prince2 Management Methodology. Successful, influential and commercially-led IT Manager with solid technical, operational and strategic management experience. Possesses extensive experience of corporate turnarounds, technology-enabled business transformation, accelerated change deliver and operational crisis recovery while demonstrating a clear ability to deliver complete IT. Operates with a strong sense of urgency and thrives in fast pace settings. Core competencies include-Outstanding record of project delivery -24x7 Operations Management -Lead and create multi-site technical team -Enthusiastic and hands-on leadership style -Effective 3rd party vendor management -Complex Tender/SLA/OLA Management -Change management & alignment -Strong Agile Scrum Management skillOver 10 years of working experience as a Senior IT Consultant in Cisco Networking, Designing & implementing Windows Active Directory and Group Policies, Microsoft Office365, IIS6 & MS SQL Server Designing, implementing & troubleshooting VMWARE vSphere 6.0 and Citrix Xen cloud platform. Configuring and administeringMicrosoft Azure Cloud, Novell/MicroFocus OES server, TCP/IP Network, UNIX and Linux Systems of variousflavours, i.e, Sun Solaris 10/11, HP UX 11i V2/V3, Red Hat, Mandriva, Suse, Oracle Linux, Ubuntu, and Centos. Extensive experience of UNIX Bash Shell Scripting and day to day UNIX System Administration.

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Sarwar e Alam — Senior IT Operations Manager at UK Export Finance in London, GB | Unifers