Tim Penfold
Head of IT Operations @UK Export Finance
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WORK HISTORY
Head of IT Operations @UK Export Finance
Responsible for the overall technologies used within UK Export Finance. My team create, deliver, run and optimise the technology within the operational environment within UK Export Finance (UKEF). This includes End User Computing, Service Desk, Cyber Security, Infrastructure and Platform services, Application management, End User productivity, all IT Service Management practices and processes and the overall IT Operational Capex and Opex Budget. I set the strategic direction for how we support, optimise and deliver IT Services within UKEF to our employees and wider customers. The teams overall vision is to deliver a first class employee experience with technology
ABOUT TIM PENFOLD
I am a senior technology and cyber leader with a proven record of shaping and delivering organisational‑wide digital, technology, operational, and cyber transformation. With deep experience creating and leading high‑performing, multi‑disciplinary teams, I specialise in aligning technology strategy to organisational objectives, strengthening operational resilience, and enabling sustainable business growth and turning technology functions into high‑performing, business‑aligned capabilities.My background spans the full spectrum of IT and cyber disciplines, including End User Computing, Cyber Security, Cyber Operations, Infrastructure Services, Application Management, Workplace Technology, and IT Service Management. I’m passionate about building resilient, secure, efficient technology environments that empower people, support organisational growth, and drive continuous improvement.I take immense pride in creating and leading high‑performing teams, fostering strong stakeholder and customer relationships, and delivering tangile, measurable outcomes that significanly enhances business performance, operational resilience, and user experience.
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