Sarthak Anand

Client Services @Lloyds Banking Group

Edinburgh, GB

Core team member in the testing, quality assurance, and critical evaluation of a transformational project streamlining offboarding processes into a unified system, enhancing efficiency and consistency across operations.• Partnered with relationship managers and the KYC team to resolve client compliance issues, deliver tailored solutions, and address team concerns, ensuring equitable client treatment and fostering long-term business sustainability.