Saravejeet Singh

Operation Head Tv @Oneplus

Noida, IN

Company Overview: Leading telecom company is TV and mobiles, OnePlus.• Service contract negotiations, service process designing, and implementation.• Expert in channel partner account management and relationships.• Service channel creation (own/outsourced) in sync with the Sales Plan, distribution, and retail.• Managed C-SAT and TAT targets, CPI (Cost per Incident), DPPM, Stabilization.• Delegated work to staff, setting priorities and goals.• Assigned tasks to associates to fit skill levels and maximize team performance.• Enforced customer service standards and resolved customer problems to uphold quality service.• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.• Maintained up-to-date records of employee attendance, payroll information, vacation requests.• Led a team of 56 employees, ensuring high productivity, and excellent customer service.• Established and monitored KPIs to evaluate performance and identify areas for improvement.• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.• Planned and led team meetings to review business results and communicate new and ongoing priorities.• Produced thorough, accurate and timely reports of project activities.• Analyzed business performance data and forecasted business results for upper management.

HIMALAYAN INSTITUTE OF MANAGEMENT AND TECHNOLOGY

Bachelor of Engineering - BE

GTBPI

Diploma of Education