Sarah Spivey
Senior Business Process Manager and Pa to Uk Public Services Director @Hays
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WORK HISTORY
Senior Business Process Manager and Pa to Uk Public Services Director @Hays
Leeds, GB
Key liaison between front and back-office functions, responsible for maintaining processes and dealing with BAU transactional requests.Key member of framework implementation team, ensuring compliance and best practise maintainedCreating SharePoint Hub for consultants, ensuring all training, user guides, and key information is maintained in a user friendly environmentProduce presentation packs for UK & I Public Services DirectorKey member of project teams including annual statutory changes and their impacts on processesResponsible for maintaining Standard Operating Procedures for our back-office teamsCoordinating national meetings, and diary management for senior leadership, ensuring seamless operations.Supporting the business with ad-hoc tasks including analysing data, producing pricing spreadsheets, improving client experience.Training and upskilling other teams to improve efficiencies.
SKILLS
ABOUT SARAH SPIVEY
I am an experienced Senior Business Process Manager with a strong background in process improvement and public sector frameworks. I support the UK & I Public Services Director to streamline complex processes, implement national frameworks, and deliver projects that enhance efficiency and compliance across UK & I operations.Previously supported the commercial, bids and contracts team with ongoing project work including setting up and developing the Bid distribution process and tools (which was my role for over a year), auditing bids, developing an operating principles toolkit and raising the team profile. I supported three Directors in day-to-day activities including diary and travel management, HR related queries, event planning, etc.Experienced in working with a UK DMD as personal assistant as well as supporting other business directors that reported directly to the DMD with day to day requirements including diary management, travel arrangements, event and conference planning, internal communications, projects and various ad-hoc tasks.Procurement projects including stationery suppliers, business travel and cost reductions. Also involved in internal communications and intranet cleansing projects.Core Strengths include project management and support, organised, attentive, professional, confidential, internal communications, SharePoint updates, HR support, event planning, conference organising from 30 delegates to 400.
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