Sarah Jeffery

WORK HISTORY

EDUCATION

ABOUT SARAH JEFFERY

I am passionate about enhancing customer experiences and driving positive change. My career began in the hotel industry, where I loved interacting with guests and this is where I developed a deep appreciation for the importance of delivering exceptional service and building those strong relationships.Unfortunately hotels are renowned for poor pay and long hours, so when I was then offered the opportunity to transition into the utilities sector, where I discovered that I could apply my passion for delivering customer service, I jumped at it. I started to learn about electricity connections and was a part of the team when GB experienced the \'dash for wind\' and the start of the offshore wind regime. From there, I moved onto the legal separation programme, which legally separated the electricity transmission owner from the electricity system operator. I was honoured to lead on the connections interface, before moving into the electricity transmission business where I created the Connections Account Management Team. When the opportunity arose to move into the electricity distribution business, I grabbed it with both hands, and so I\'m now working in the connections space, working with our customers and communities, where I feel very much at home.