Sarah Kate Somers Nallathambi
Product and Experience Lead @IBM
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WORK HISTORY
Product and Experience Lead @IBM
Armonk, NY, US
At IBM, I drive internal transformation by enabling the scalable, repeatable delivery of consulting services through productized Offerings—reshaping how work is sold and delivered. My role goes beyond design and research; it demands systems thinking, strategic leadership, and resilience. In a high-pressure, non-revenue-generating function, I consistently deliver by staying grounded in user needs, navigating ambiguity, surfacing gaps, and driving action across a complex organizational landscape.Key Contributions - UX design for new tool, redefining how Partners access Offerings by reducing 200+ disparate tools into 3 unified entry points and 1 scalable DAM-based experience (2020); Currently Platform owner (~50k internal users) leading design, development and orchestration functions in defining and delivering offering experience strategy. Our 2025 goal is to 3x user engagement (2025)- Improved solutioning with Offerings through a research initiative that resulted in new estimation documentation (2021) and identified 40+ offering-related system improvements in a high-priority Salesforce implementation, changing how consultants sell work (2024)- Built an insights engine from scratch—from hand analysis in Excel and collaboration with finance teams, to delivering insights at scale via Tableau dashboards and a custom app, equipping 100+ leaders with visibility into sales and delivery performance. Saved ~1600 hours/year and enabled data-driven decisions on $20B in revenue (2022–2023)- Launched initial set of automated, data-driven campaigns aimed at delivering Offerings resources to Partners earlier in the deal cycle; early prototypes traced to $4M in signings (2024), program on-going.
EDUCATION
Georgia Institute of Technology
Bachelor's degree, Industrial Design
SKILLS
ABOUT SARAH KATE SOMERS NALLATHAMBI
I\'m a curious and motivated researcher and design strategist with a passion for solving complex problems, crafting impactful business strategies, and guiding teams to success.
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