Sarah Hesford
Senior Strategy Manager, Customer Excellence @TELUS Business
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WORK HISTORY
Senior Strategy Manager, Customer Excellence @TELUS Business
EDUCATION
University of Calgary
Bachelor of Arts, Sociology
Royal Military College of Canada/Collège militaire royal du Canada
Master of Business Administration - MBA
University of Calgary
Neuroscience
SKILLS
ABOUT SARAH HESFORD
I help bridge people, strategy and technology to turn complexity into clarity and support meaningful business growth and decision confidence.With the introduction of TELUS supported GenAI tools such as Gemini, NotebookLM and FueliX, my work has shifted from creating strategy materials to designing AI enabled storytelling workflows and presentations that scale across leaders and frontline teams. I have a strong working knowledge of GenAI and I enjoy helping others feel more confident using it in practical and responsible ways.Where I excel:• Executive storytelling that connects programs, KPIs and outcomes to guide decision making• Designing and supporting revenue programs from strategy into execution• Building genuine working relationships that support influence and delivery• Helping teams learn and apply GenAI in meaningful ways that strengthen productivity and outcomesIf you would like to connect around strategy, AI enabled productivity or transformation initiatives, feel free to reach out. I am passionate about my work and love mentoring others along the way.
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