Sarah Knowles
Head of Data Science and Analytics Development @Computacenter
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WORK HISTORY
Head of Data Science and Analytics Development @Computacenter
Hatfield, GB
EDUCATION
University of Hertfordshire
BTEC National Diploma in Business and Finance
SKILLS
ABOUT SARAH KNOWLES
A focused IT Manager with a strong technical background, and experience in delivering ITIL best practice services in Capacity, Availability, IT Service Continuity Management, Demand and Performance Management.Experienced in managing mutiple disciplined teams and customers and delivering continual service improvement. Strong communicator - especially translating technical data into business information.An experienced Capacity Planner and Performance Manager with over 30 years experience. Competent Manager and team leader and experienced in Teamquest Performance Software, BMC BPA and BMC Truesight Capacity Optimisation. Abilities in data manipulation, modelling, process generation, and management of ITIL functions including people management, financial P&L responsibility, due dilligence, contract reviews, strategy and leadership alongside a strong technical presence.Specialties: Capacity Planning; Strong commercial management; Experienced client management;People managementPerformance management and modellingTeamquestBMC - Truesight Capacity OptimisationAS400; Mainframe;Solaris
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