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Sarah James
General Manager Operations National Pharmacies @National Pharmacies
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WORK HISTORY
General Manager Operations National Pharmacies @National Pharmacies
Adelaide, AU
Key ResponsibilitiesLead end-to-end operations across pharmacy, optical, distribution centre, buying, merchandising, and ethical sourcing.Accountable for achieving the annual EFO budget and ensuring store performance supports revenue and profit objectives.Oversee distribution centre operations, supplier partnerships, and inventory management to optimise sales and member value.Direct merchandise strategy and buying practices to strengthen category performance and profitability.Ensure compliance with pharmacy legislation, PBS requirements, workplace safety, industrial awards, and modern slavery obligations.Implement strategic initiatives including professional health services, store redesigns, and automation projects.Provide strategic leadership and reporting to the Board, ELT, and CEO, aligning business unit performance to long-term organisational goals.Drive a values-based culture, ensuring succession planning, coaching, and leadership capability across a large workforce.Engage with government, industry bodies, suppliers, and other Friendly Society pharmacy groups to advance organisational interests.
ABOUT SARAH JAMES
I am a retail and health services leader with 28 years of industry experience, including the last three years as an executive driving multi-site operations, supply chain, and commercial transformation. As General Manager Operations at National Pharmacies, I hold accountability for pharmacy, optical, distribution, buying, and merchandising functions, delivering both financial performance and community impact for a member-based organisation.In this role, I:Oversee $290M+ annual revenue operations with direct leadership of seven senior managers across retail, distribution, merchandise, and buying functions.Direct procurement, supply chain and inventory management strategies to optimise sales, margins, and member value.Ensure compliance with pharmacy, retail, employment, and safety legislation, alongside robust risk management and governance frameworks.Build and sustain a high-performance leadership culture, ensuring succession planning, talent development, and values-driven engagement across a large workforce.With expertise in strategic execution, governance, financial management, and organisational transformation, I focus on creating sustainable growth while balancing innovation, compliance, and customer experience.As a Graduate of the Australian Institute of Company Directors (GAICD), I continue to expand my strategic and governance expertise, bringing a strong focus on accountability, compliance, and sustainable value creation to future-ready healthcare and retail businesses.
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