Sarah Lawrence
Senior Analyst, Project Manager, Customer Experience Center @Collins Aerospace
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WORK HISTORY
Senior Analyst, Project Manager, Customer Experience Center @Collins Aerospace
Huntsville, AL, US
Coordinates and conducts tours of the Customer Engagement Center (CEC) for internal and external audiences, including RTX employees, industry partners, government officials, international customers, and Army representatives. • Ensures CEC displays and marketing materials are up-to-date and the product book is well-maintained. • Supports planning and execution of the annual RTX Army of 2030 Capabilities Exposition, hosting 65+ customers over three days and collaborating across RTX business units and industry partners. • Coordinates with business units to feature their products in the CEC, managing an average of five enhancement projects annually. • Builds and maintains relationships with Business Development, Value Stream Leader teams, and local industry partners. • Leads the Monthly CEC Council, providing updates to senior leadership and generating improvement ideas. • Manages the CEC budget and oversees timelines for new integrations. • Provides marketing support to the MAH Rotary Wing BD Team, including trade show content updates, sponsorships, website updates, and marketing assets for demonstrations. • Plans and executes the annual Cribbins Conference. • Serves as the Salesforce C360 Data Steward, delivering training and developing dashboards to track engagement metrics. • Represents the company at local Chamber of Commerce events and supports trade shows like AUSA, and Army Aviation Industry Days, tracking engagements in Salesforce. • Fosters strong relationships with the Army customer to ensure alignment with their needs. • Leads synergy projects between Collins Aerospace and Raytheon, driving innovation and collaboration. • Briefed Collins Executive Leadership on the CEC\'s impact on strengthening customer relationships in Huntsville.
EDUCATION
Defense Acquisition University
ACQ 1010 Fundamentals of Systems Acquisition Management
The University of Alabama in Huntsville
Master of Business Administration - MBA, Concentration in Federal Contracting
The University of Alabama
Bachelor of Science - BS, Business Administration and Commerce, General, Minor in Computing Technologies and Applications
Calhoun Community College
Business Administration and Management, General
ABOUT SARAH LAWRENCE
Results-driven early career professional with 4 years of experience in the defense industry. Skilled in customer experience, stakeholder engagement, and process improvement, with a proven track record of delivering high-impact projects on time and within budget. Currently pursuing an MBA to strengthen leadership and strategic management expertise. Recognized as one of Huntsville’s Top 40 under 40 for professional excellence and community leadership.
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