Sarah Hayes
Vice President of Business Operations - K-12, Healthcare and Corporate @Illumia
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WORK HISTORY
Vice President of Business Operations - K-12, Healthcare and Corporate @Illumia
Lead our K-12 business unit, focusing on operational strategy focused on client retention and business continuity. Partner with client success, professional services, support and development teams to maximize platform value, extend client relationships, and retain business through exceptional service and operational execution.Also responsible for the operational strategy and growth of our enterprise platforms serving healthcare systems and corporate dining clients. Lead cross-functional teams spanning implementation, client success, technical support, and day-to-day operations, with a focus on delivering scalable solutions, improving the client experience, and driving platform adoption across both product lines.
EDUCATION
Clarkson University
Bachelor's of Science, Business Administration
ABOUT SARAH HAYES
Seasoned customer care and support leader with over 20 years of experience driving operational excellence and customer satisfaction in the technology sector. Proven track record in managing large teams, implementing process improvements, and fostering customer loyalty. Adept at strategic planning, team development, and cross-functional collaboration to deliver exceptional customer experiences.
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