Sara-Jayne Row
Xplan Consultant and Developer @M&G
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WORK HISTORY
Xplan Consultant and Developer @M&G
Configuring and customizing Xplan to align with business requirements, ensuring efficiency, compliance, and improved user experience.• Collaborating with internal teams and stakeholders to translate business needs into technical solutions.• Supporting the production of the 2025 Xplan roadmap, based on business needs.• Utilizing Agile methodologies to ensure swift yet successful delivery of new functionality.• Conducting unit testing, QA testing, and troubleshooting of system configurations before deployment.• Providing training and support through a train-the-trainer approach for effective adoption of system enhancements.• Staying updated on industry trends and Xplan updates to recommend continuous improvements.
ABOUT SARA-JAYNE ROW
As a seasoned professional in customer experience and software development, I have a proven track record of leading global teams and implementing strategic initiatives that drive business growth and customer satisfaction. With over 20 years of experience in the financial services industry, I have developed a deep understanding of the needs and challenges of both businesses and customers.In my current role as an Xplan Consultant and Developer at M&G plc, I configure and customize Xplan to align with business requirements, ensuring efficiency, compliance, and improved user experience. I also collaborate with internal teams and stakeholders to translate business needs into technical solutions, utilizing Agile methodologies for swift yet successful delivery of new functionality. Additionally, I provide training and support through a train-the-trainer approach for effective adoption of system enhancements. Previously, I led a global team at Iress, where I developed journey maps, identified key touchpoints, and implemented customer experience improvements based on survey data and client feedback. I am passionate about creating innovative and engaging solutions that enhance the customer experience and drive business success.
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