Sara Edwards Isaacs

Client Principal @NTT DATA, Inc.

Nottingham, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2023 — Present

Client Principal @NTT DATA, Inc.

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London, GB

As a Client Principal I own the relationships with one of our most valued Global multi-tower service clients. My responsibilities include ensuring their success and satisfaction by delivering exceptional service and support. I am also tasked with overseeing financial performance to ensure profitability and sustainability. Furthermore, I identify and drive growth opportunities, both by nurturing existing client relationships and by strategically expanding our services to meet their evolving needs. My goal is to create a partnership that not only meets but exceeds expectations, fostering long-term success for both my client and our organization.

SKILLS

Service ManagementService DeskService ImprovementNetwork DesignSlaCustomer ExperienceTeam LeadershipTeam ManagementManaged ServicesIncident ManagementCall CentersItilFoundation Certificate in IT Service ManagementLeadershipTrainingCustomer SatisfactionTelecommunicationsIT Service ManagementCustomer ServiceService DeliveryActive DirectoryContact CentersManagementCall Center

ABOUT SARA EDWARDS ISAACS

With exceptional Customer Service and Management skills with a great desire to succeed. First-class analytical and problem solving skills. Dedicated to maintaining exceptionally high standards. Adept at communicating effectively with clients and colleagues at all levels.

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Sara Edwards Isaacs — Client Principal at NTT DATA, Inc. in Nottingham, GB | Unifers