Sara M. Brooks-Harvey

Community Manager @Southwood Realty

Wilmington, NC, US
EMAILS
s••••••••@southwoodrealty.com
MOBILE NUMBERS
+18•••••••96

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WORK HISTORY

Jun 2024 — Present

Community Manager @Southwood Realty

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Wilmington, NC, US

Community Manager, creative problem-solver, and proud resident cheerleader. Leading with empathy, the ability to pivot on a dime, and a dash of southern charm to turn apartments and buildings into true community.

EDUCATION

N/A

University of North Carolina at Charlotte

L&D Certification, Learning and Development

SKILLS

LeasingCustomer ServiceCompetitiveApartmentsRental ManagementAmsiProperty SolutionsHiring PersonnelYardi Property Management SoftwareTenantYardiDispositionYardi VoyagerMicrosoft TechnologiesResident RelationsTenant RetentionCorelogicCommercial Real EstateCollectionsHighly VersatileReal Estate Due DiligenceLease AdministrationProperty ManagementPropertyRentalsRentgrowHighly PersonableFlexible ScheduleReal Estate LicenseEvictionsCitrixResident RetentionAffordable HousingSocial Media MarketingReal Estate DevelopmentLeasesFair HousingLease-UpsDirect MarketingReal Estate Economics

ABOUT SARA M. BROOKS-HARVEY

Who am I? I\'m passionate about crafting impactful training programs that empower employees, drive growth, and fuel business success. With a keen eye for aligning learning needs with corporate goals, I foster a culture of continuous improvement. As Director of Training, I lead with heart, orchestrating innovative strategies and collaborative efforts that ignite team synergy and skill mastery, ultimately driving remarkable outcomes for our organization. Career Highlights • Garnered praise from senior management for delivering engaging and impactful training sessions that directly contributed to a 15% reduction in employee turnover.• Propelled the development and execution of the company\'s comprehensive education and training program, encompassing peer-to-peer training, region-wide and company-wide workshops, webinars, guides, written policies, and establishing an innovative eLearning University.• Fostered a culture of continuous learning and professional development by nurturing a dynamic learning environment and promoting skill enhancement initiatives across the organization, resulting in a 15% increase in employee retention and reduced turnover rates.• Pioneered the inception of the company\'s Help Desk Support role, assuming responsibility for overseeing all YARDI implementations and providing unwavering support.• Spearheaded end-to-end management of a prestigious multimillion-dollar asset comprising 300 units, ensuring seamless daily operations and optimal performance.• Demonstrated an unwavering commitment to financial success by consistently generating year-over-year profits and delivering exceptional returns to the property owner.• Played a pivotal role in executing day-to-day operations, primarily focusing on efficiently handling residential delinquency, ensuring seamless property communications, actively participating in legal proceedings, and facilitating standard leasing activities. Don\'t hesitate to email me at s••••••••@icloud.com or call me at (80••••••96 for consultation or opportunities.

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