Santiago Albuja

Customer Growth Associate @Infobip

US

Providing Build and maintain trusted relationships with assigned customers to achieve overall customer health and growth (regular meetings, share Infobip strategy & roadmap, help position against competitors).• Serve as a focal point for customers when it comes to meeting customer’s business and technical expectations (e.g, technical escalations, services/product adoption, communicate customer feedback and ideas to the Product team). • Coordinate different teams to best serve the customers.• Understand client’s structure and processes around choosing/implementing new solutions.• Meet and exceed quarterly KPIs to ensure overall business growth for assigned clients (interactions, revenue, gross profit, other values related to type, services used and customer size, cross-sell & up-sell activities of products/services, managing RFPs, price negotiations).• In cooperation with additional departments, ensure successful client account set-up.• In cooperation with Revenue Assurance, monitor and take actions to minimize health risks (actively involved in ensuring financial collections and netting).• Analyze and forecast customer\'s traffic, take immediate reactions to ensure ongoing business growth and maximization of revenue/GP.• Identifying and pursuing opportunity for any new sale (traffic, destination, service, product).• Understand clients’ structures and processes around choosing/implementing new solutions.• Have excellent knowledge on how to use Infobip internal tools to monitor and troubleshoot customer\'s traffic.•Set and drive regular meetings with internal stakeholders to ensure customer goals are met.• Participate in Continuing Education sessions.• Mentor and onboard other team members and newcomers.• Have excellent knowledge of Infobip products, platform, and market.• Always be up to date with overview of business, competition, and latest industry trends.

Escuela Politécnica Nacional

Ingenieria

UNIR - La Universidad en Internet

Maestría