Sanju Francis
Senior Manager- Platforms (Salesforce) @Accenture Federal Services
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WORK HISTORY
Senior Manager- Platforms (Salesforce) @Accenture Federal Services
Washington, DC, US
Delivery Head for a Public Sector Salesforce engagement managing several development programs on a single platform.
EDUCATION
Mahatma Gandhi University
Bachelor of Technology, Electrical, Electronics and Communications Engineering
Mar Athanasius College of Engineering, M. G. University
B-Tech, Electronics and Communication
The Model School, Abu Dhabi, UAE.
Higher Secondary, HSC
SKILLS
ABOUT SANJU FRANCIS
Sanju is an accomplished CRM Program Manager with over 21 years of experience in designing and implementing innovative Sales, Marketing, Service, and Account Management solutions on Salesforce and PeopleSoft CRM platforms. Adept at leading CRM solutions for both public and private sector organizations. Currently overseeing the delivery of multiple Salesforce implementation programs on a unified platform. Demonstrates expertise in architecting CRM applications with seamless integration into internal systems and driving robust user adoption strategies.Excels at leading large to medium cross-functional teams, implementing CI/CD processes, and enhancing stakeholder engagement to improve system reliability and operational efficiency. A strong people developer focused on cultivating high-performance cultures and team morale, pairing a customer-centric approach with a dedication to operational strategy and process improvement.Proven track record of delivering continuous improvements, fostering collaboration, and delivering exceptional service in complex, dynamic environments. Skilled at aligning technical solutions with strategic goals to maximize efficiency and impact.
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