Sanju Mitra
IT Operation Manager @Wipro
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WORK HISTORY
IT Operation Manager @Wipro
Hyderabad, IN
EDUCATION
Sikkim Manipal University of Health, Medical and Technological Sciences
Master of Computer Applications (MCA)
Harinavi D.V.A.S High School
HS
SKILLS
ABOUT SANJU MITRA
17.6 years of experience in IT Management, Service and delivery Operations.Seeking senior level assignments in IT Infrastructure Management, IT Operation, Business/ Process Excellence, IT Functional Support, Transition Project Management and ITIL with an organization of high repute preferably in Core IT company, Banking and Finance, Manufacturing, Construction and Service industry.Specialties: IT Service & delivery People management Budget Responsibility IT Operations and Network Security Vendor and Contracts Management Service Desk Management Project ManagementPROFILE SUMMARY• A seasoned professional with over a Decade’s commendable success in- Business / Process improvements - Hardware Management / Improvement- Process Management - SLA Management- Transitions Management - Stakeholder Management- Quality Assurance - Client Relationship Management- Team Management - Vendor Management• Experienced in managing entire IT infrastructure and process operations / transitions with an aim to accomplish corporate plans & goals• Mapping clients’ (Internal Users) requirements and providing them best solutions involving evaluation and definition of scope of project and finalization of project and hardware requirements• Proven record of executing Transition Projects resulting in smooth & seamless migration of business processes• Proficient in coordinating with internal/external customers for running successful business operations and experience of implementing procedures and service standards for business excellence• Prudent, disciplined & self-motivated professional with excellent interpersonal, communication & organizational skills.• Hard Core IT Hardware Procurement and even involved in Commercial Negotiation and supplier management for IT Hardware Procurement and core activities like Rate Contract, Service Contract and other Contracts.• Experienced in managing Service Desk and knowledge and understanding about Services Operations. • Good understanding of business with P&L responsibility.• Continual Service improvement to improve efficiency and reduce AHT.
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