Sanjiv Kundra

Principal Technical Program Manager @ServiceNow

Santa Clara, CA, US

Managed a team consisting of engineers, operations specialists, SRE professionals, architects, research, and global cloud services personnel to plan, execute, and achieve the intricate modernization of current infrastructure within a budget of approximately 10 million USD.Led a multidisciplinary team in the development and implementation of generative AI project (Code Assist) from conception to delivery, achieving efficiency improvement by 25% and reduced development time by 30%Established and applied optimal methodologies for overseeing intricate generative AI projects, including code assist, summarization, and trust builder, aimed at ensuring the dependability and precision of generative AI models.Collaborated closely with AI researchers, software engineers, data scientists, and cross-functional teams to integrate generative AI technologies into existing systems and applications.Create and deliver concise, adaptive updates encompassing project progress, achievements, risks, and challenges to executives and leadership teams, tailoring the information\'s depth and complexity to suit diverse leadership levels, ensuring the delivery of pertinent and impactful details.Establish an effective communication strategy enabling the swift and accurate distribution of project status updates across various mediums, such as presentations, to engage multiple stakeholders and understand their needs, expectations, and concerns, ensuring alignment between program progress and business objectives.Drive PMO activities in coordination with leadership team to implement and enable standardized processes and methodologies for value driven program management.