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Sangeeta Kalra
Director @Lloyds Banking Group
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WORK HISTORY
Director @Lloyds Banking Group
London, GB
Strategic and operational leadership for the organization’s technology vision, innovation, and execution.• Build, mentor, and lead a high-performing technology workforce of 500+ engineers across India and UK, cultivating a culture of collaboration, accountability, and continuous learning.• Engineering Reorganization: Established an engineering-focused Scrum operating model with 80% permanent engineering workforce, exited non-perm workers, and reduced organizational size by 20% through efficiency gains and SME consolidation.• Digital Modernization: Transformed over 300 legacy components across 75 journeys across mobile/web platforms by migrating from classic architecture to GCP-hosted microservices, driving enhanced customer experience and boosting journey completion rates by 30% within weeks of launch.• Real-Time Transaction Platform: Modernized the card payment gateway by replacing mainframe infrastructure with a cloud-native, API-first solution supporting real-time authorization, and seamless integration across internal and external payment systems (e.g, POS, ATM, Visa, and MasterCard). Kafka based data streaming to support real-time fraud detection• Service Resilience & Observability: Launched a dedicated lab and Centre of Excellence (COE) to embed resilience-by-design, improve observability, and reduce MTTR by 30%, resulting in greater platform reliability and lower defect rates across legacy and modern stacks.
EDUCATION
Karnataka University
Master's degree, Information Technology
Kasturba institute of technology
Engineering, Computer
Harvard Business School
Certificate, Leadership Excellence
International Institute of Information Technology Bangalore
Post Graduate certification in data science, Data Science
SKILLS
ABOUT SANGEETA KALRA
TECHNOLOGY DIRECTOR| ARCHITECTURE| B2B PAYMENTS | B2C PAYMENTS | DIGITALIZATION | SOFTWARE DEVELOPMENT | PRODUCT MANAGEMENT| ENTERPRISE ARCHITECTURE | SCALED AGILE | TALENT DEVELOPMENT | CLOUD MIGRATION | OPERATIONAL EXCELLENCE | DEVOPS | TECHNOLOGY TRANSFORMATION| MICROSERVICES| PRODUCT INTEGRATION STRATEGY| M&A • Leading and structuring multiple engineering teams across B2B payment platform for the development and delivery across IN, UK, and US. Continuous gap analysis on the skillset, upskilling and hiring right kind of engineering talent.• Engineering Excellence – Setting up the COEs for SAFe practices, Toolchain Automation and Developer Experience. This has brought in ~80% of efficiency in the delivery by reducing development cycle. Introduced Continuous Integration and Continuous Development pipeline for legacy applications.• Close Partnership with product – Working across levels within product organization to define common vision for the development of product and visibility on prioritization as well as establish agile practices. Playing the role of collaborative change agent across product and engineering organization.• Modernization of classic APIs / Application leveraging ‘uplift on the go’ approach to scale business. Experience in building cloud-based solutions and leading transformation to Microservices cloud based components from legacy payments applications.• Led Technical Architecture for ACH, Check, Card and Virtual token related payments APIs. Customer Onboarding.• Creating roadmap and the architecture for B2B payments products – Creating strategy for building Rest APIs for internal and external customers eliminating duplication in capabilities in different products• Compliance & Regulatory solutions: Solution for Data localization Solution, KYC, Sanction and Bridger API based integrations for on-boarding B2B customers. • Leading technical evaluations for M&A opportunities to acquire new capabilities for enriching customer experience – Architecture and Design, Security, engineering team’s skillset mapping and transition to POA architecture.
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