Sandy Batth
National Performance Manager - Auto @Allstate Canada
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WORK HISTORY
National Performance Manager - Auto @Allstate Canada
As the National Performance Manager for Auto Claims, I drive performance strategy through analytics, reporting, and cross-functional collaboration. I lead national reporting for CAT, NPS, CSAT, and Auto performance, delivering accurate, executive-ready insights that support Directors, VPs, and Senior Leadership across Canada and the U.S.I design and manage enterprise dashboards including TMI, Adjuster Scorecard, Total Loss, OTL, Rental, Customer Experience, National Claims Dashboard, and Chat. These tools improve visibility, reduce ad‑hoc reporting, and strengthen operational decision-making. I establish reporting standards, validate data accuracy, and ensure leaders have trusted metrics to guide performance and customer experience improvements.I complete cost‑benefit analyses for major initiatives such as Total Theft, CERVA, OTL, Hi Marley, and Progi, clearly outlining ROI, operational impact, and strategic value. My insights support national prioritization, investment decisions, and long‑term planning.I work closely with Product, Finance, Underwriting, Vendor Management, Claims Intelligence, and Data teams to align reporting, enhance real‑time capabilities, and support enterprise initiatives. I help break down silos across AORs by ensuring consistent reporting, shared understanding of performance outcomes, and alignment on operational changes.I also support leaders by promoting dashboard adoption, improving data literacy, and simplifying complex analytics into clear, actionable insights. I’m recognized for building strong partnerships, driving alignment, and fostering a culture of transparency and data‑driven decision-making
EDUCATION
Conestoga College
Associate's Degree, Hearing Instrument Specialist
Davenport University
Bachelor's Degree, Business Administration and Management, General
ABOUT SANDY BATTH
I’m a performance‑driven Claims Leader with deep expertise across Auto, Property, Subrogation, and Salvage, supported by 10+ years in the insurance and financial services industries. I thrive in complex environments where analytical thinking, operational insight, and strong relationships come together to drive meaningful business results.My career has spanned frontline adjusting, leadership roles, commercial account management, and national program oversight — giving me a 360° understanding of claims operations, customer experience, and performance management. I’m known for my ability to simplify complexity, build high‑trust partnerships, and deliver solutions that improve efficiency, quality, and outcomes for both customers and the business.I bring a blend of technical capability and people‑centered leadership:Strong subject matter expertise in Auto and Property claimsProven success in reporting, analytics, and KPI-driven performance improvementExperience leading teams, coaching talent, and elevating operational standardsA track record of improving processes, strengthening data integrity, and supporting major initiativesA passion for collaboration, problem‑solving, and continuous improvementWhether I’m leading national programs, supporting cross-functional initiatives, or mentoring teams, I’m committed to creating clarity, driving accountability, and delivering results that matter.
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