Sandra Sherman

Senior Director, Lending Servicing & Strategy @CIBC

Toronto, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2025 — Present

Senior Director, Lending Servicing & Strategy @CIBC

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Responsible for providing the strategic direction for the Lending Solutions Contact Centre, while leading a cross functional team of 300+ passionate and dedicated team members including Inbound Credit Sales, Creditor Insurance Helpline, Mortgage Servicing, Credit Escalations, Mortgage Internal Queue, Lending Support and Offline teams; across multiple geographies.

SKILLS

FinanceHR PoliciesCross-Functional Team LeadershipOnboardingCommercial MortgagesCreditRelationship ManagementOperationsLines of CreditLeadershipEmployee EngagementFacilitationProcess ImprovementData AnalysisContact CentersCredit AnalysisCustomer ServiceTeam BuildingManagementBusiness Relationship ManagementCall CentersWorkshop FacilitationOrganizational DevelopmentWealth ManagementConsumer LendingLeadership DevelopmentBranch BankingMortgage LendingResidential MortgagesTeam LeadershipCall CenterBankingMutual FundsRisk ManagementRetail BankingTalent AcquisitionBusiness PlanningHuman ResourcesCommercial BankingRefinance

ABOUT SANDRA SHERMAN

A dynamic and highly motivated senior leader with a consistent track record for making an impact quickly, driving results, building engaged and successful teams, while raising the bar to move the business forward. A recognized employee and customer experience focused leader that inspires teams to achieve their full potential.

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Sandra Sherman — Senior Director, Lending Servicing & Strategy at CIBC in Toronto, CA | Unifers