Sandra M.

Digital & IT Leader - Global IT Function Americas Countries and Quality Assurance @The Goodyear Tire & Rubber Company

Cleveland, OH, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2025 — Present

Digital & IT Leader - Global IT Function Americas Countries and Quality Assurance @The Goodyear Tire & Rubber Company

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Akron, OH, US

Driving business-centric, and outcome-based IT delivery aligned with global strategy.Represent the Global IT function across the Americas countries translating strategic vision into regional execution.Trusted advisor for Countries, shaping global digital strategy with localizations, guiding technology adoption, and optimizing operations.Lead focusing on talent development. Oversee the IT portfolio, ensuring investments deliver measurable business outcomes.Champion cybersecurity and compliance, embedding global standards into regional operations.Govern the IT outsourcing in the region, ensuring efficiency, innovation, and service excellence.Align regional business demands with global IT and business leadership, fostering collaboration and strategic growth.Ensure IT cost transparency through effective financial planning and budget management.

EDUCATION

2001 — 2003

Universidade Metodista de Piracicaba

Master, Information Systems Management, System Analysis

1990 — 1999

Pontifícia Universidade Católica de Campinas

Bachelor System Analysis

SKILLS

IT Service ManagementOutsourcing ManagementItilService DeliveryProject PlanningTeam LeadershipService DesignService OperationsIT OutsourcingIT OperationsIso 20000Managed ServicesIncident ManagementContract ManagementCustomer ServiceTeam ManagementTeam BuildingTeamworkCross-Functional Team LeadershipCoachingOutsourcingRfpInternational Project ManagementBusiness Process MappingSlaPmiErpProject ManagementGovernanceTechnical SupportPmpManagementService ManagementLeadershipVendor ManagementSoftware DevelopmentIT ManagementService DeskPmbokInformation Technology

ABOUT SANDRA M.

I am an IT Leader responsible for technology across the Americas (Canada and Latin America) and Global IT Quality Assurance, bridging business strategy and digital execution at enterprise scale.I partner with senior business leaders to translate strategic priorities into scalable technology capabilities that enable growth, operational efficiency, and digital transformation across multiple countries and functions. My role sits at the intersection of business and technology, ensuring regional needs are aligned with global platforms, governance models, and enterprise standards.My expertise includes:• Strategic Business Relationship Management (BRM)• Business process optimization and digital enablement• Global Quality Assurance with an automation-first approach• Managed services strategy and vendor governance• Multi-country initiatives and cross-functional leadership• Demand and portfolio management• IT service management and governanceThroughout my career, I have led cost optimization initiatives, modernized delivery models, and orchestrated cross-functional teams in complex transformation environments.My leadership style is collaborative and performance-driven, focused on building high-performing multicultural teams and strengthening the connection between business strategy and technology execution.I am increasingly focused on how AI, automation, and modern platforms can enhance demand-to-delivery processes, improve decision support, and enable smarter technology investment and portfolio management.

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Sandra M. — Digital & IT Leader - Global IT Function Americas Countries and Quality Assurance at The Goodyear Tire & Rubber Company in Cleveland, OH, US | Unifers