Sandra Caron
Service Delivery Director @GTT
Denver, CO, US
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MOBILE NUMBERS
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WORK HISTORY
Sep 2017 — Present
Service Delivery Director @GTT
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Lead Global teams in U.S, India, and Europe responsible for implementation, vendor management, cross-functional support and escalations * Provide strategic vision and tactical execution of operational objectives including customer satisfaction, revenue improvement and SLA attainment * Implement automation to reduce lead time and drive cost reduction
SKILLS
Vendor ManagementBusiness AnalysisVoipDslCall CenterCredit AnalysisCisco TechnologiesLeadershipDwdmProcess EngineeringUnified CommunicationsIpBpoTeam BuildingNetwork DesignInternet ServicesGlobal OperationsCross-Functional Team LeadershipCustomer Relationship Management (Crm)ProvisioningT1Counseling PsychologyWorkforce ManagementService DeliveryCustomer ServiceProcess ImprovementEthernetCustomer SatisfactionCustomer ExperienceManaged ServicesBusiness DevelopmentData CenterManagementStrategic PartnershipsProject ManagementTelephonyStrategic PlanningContact CentersOffshore OutsourcingCo-Location
ABOUT SANDRA CARON
Extensive experience leading teams in areas of Customer Service, Contact Center, Service…
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