Sandineni Mahesh Yadav
Information Technology Services Specialist @Insight Global
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WORK HISTORY
Information Technology Services Specialist @Insight Global
Hyderabad, IN
IT Service Engineer with experience in telecom and IT service management, working on systems supporting AT & T and Cricket Wireless. Skilled in incident lifecycle management, system troubleshooting, and service operations using ServiceNow.
EDUCATION
Sree chaitanya college of engineering
Bachelor of Technology - BTech, Computer science and engineering
ABOUT SANDINENI MAHESH YADAV
IT professional with 3 years of experience in Incident and Major Incident Management. Experienced in handling P1/P2 production incidents, SLA tracking, and bridge call coordination.Skilled in ServiceNow, Active Directory, Windows Server, ITIL framework, and L2 technical support. Strong ability to manage escalations and communicate with stakeholders effectively.Currently seeking opportunities in Incident Management / IT Support roles. Immediate joiner.
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