Sandhya Oberoi

Service Coordinator- Centralized Services @Agilus Work Solutions

Mississauga, ON, CA

Responsible for facilitating the effective and efficient delivery of services across various departments or client accounts through centralized operations. Act as a liaison between service teams, clients, vendors, and internal departments, ensuring timely and accurate service coordination.Key Responsibilities:Prioritize and allocate resources (e.g, staff, equipment) effectively to meet service demands.Monitor service request queues and ensure timely resolution.Serve as the point of contact for internal teams, external partners, and clients.Provide updates and resolve issues related to service delivery.Document service requests, resolutions, incidents, and follow-ups.Escalate delays or issues to appropriate management.Ensure services comply with organizational policies and regulatory requirements.Handle customer inquiries, complaints, and feedback related to services.Ensure a high standard of customer service and satisfaction.Coordinate follow-ups and service recovery when necessary.