Sana Awan
Manager Service Contracts @Advanced Sterilization Products
Irvine, CA, US
EMAILS
s••••••••@asp.com
MOBILE NUMBERS
+13•••••••30
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WORK HISTORY
Aug 2023 — Present
Manager Service Contracts @Advanced Sterilization Products
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Irvine, CA, US
EDUCATION
2002 — 2004
National University of Sciences and Technology (NUST)
MBA, HRM
SKILLS
Process ImprovementManagementTeam BuildingPerformance ManagementCrmCall CentersSiebelQuality AssuranceCustomer ExperienceGenevaTelecommunicationsAnalysisMs Office SuiteIntegrationMs ProjectBusiness ProcessHuman ResourcesSapBusiness IntelligenceDatabasesLeadershipTrainingSharepointStrategic PlanningCustomer RetentionBusiness AnalysisTeamworkTeam ManagementProject ManagementTeam LeadershipVisioProject PlanningBusiness Process ImprovementMicrosoft OfficeSalesMicrosoft ExcelProgram ManagementSpc for Excel
ABOUT SANA AWAN
Versatile professional with over 15 years experience in the areas of Contracts Execution, Contracts Reporting & Analytics, Customer Care Operations and Training. I have also been involved in development and Implementation of tools for gauging and improving quality of service and customer experience of various customer care channels. My most recent experience is in the area of Service Contracts negotiation and execution.
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