Sana Jafferi
Operations Supervisor @Dallas Isd Career And Technical Education
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WORK HISTORY
Operations Supervisor @Dallas Isd Career And Technical Education
Using Microsoft Power BI and Jaspersoft, provides monthly data on staffing needs and industry trends-Identify the functional, business, and user needs-Designed business process models, use case diagrams, activity diagrams, and status chart diagrams; and vision, scope, and use case documentation-Created and updated user-training resources for the Knowledge Base-Create a test plan and test cases for user acceptance testing in collaboration with the IT team (UAT)-Create a great customer experience by providing warm and competent service-Conduct monthly performance reviews of employees, and coach and train them as necessary to improve job quality and motivation.
EDUCATION
Mckinney North High School
High School Diploma
Dallas College
Associate of Science - AS
University of North Texas
Computer Science
ABOUT SANA JAFFERI
Hi, I\'m Sana. I\'ve spent over 15 years across customer service, operations…
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