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Samuel Smith
Senior Communications Advisor @RAA
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WORK HISTORY
Senior Communications Advisor @RAA
Managing all communications and member experience development for RAA\'s remediation programs, reimbursing more than $34M to RAA members, and achieving 90% member engagement (significantly above industry averages of 40–70%)- Developing and executing RAA’s remediation communications strategy from inception, establishing frameworks now used across multiple programs- Leading communications for the first general insurance remediation program to streamline policy communications into single-member touchpoints, significantly improving customer experience, while managing regulatory complexity- Authoring and managing 150+ regulated communications templates, working closely with Legal and Compliance teams, Executive Leadership and regulators- Supporting complaints handling and the broader member response strategy, to protect reputation and member trust- Writing and producing RAA\'s Annual Report- Leading communications for RAA\'s Property team.
EDUCATION
University of South Australia
Bachelor of Journalism and Creative Communication
SKILLS
ABOUT SAMUEL SMITH
Strategic Communications Specialist | Editor
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