Samir Mhaske
Senior Service Delivery Manager @Capgemini
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WORK HISTORY
Senior Service Delivery Manager @Capgemini
London, GB
Manage the overall Hosting Infrastructure delivery for leading Public Sector Account based at London, UK. Delivery teams spread across within UK and highlands. The service delivery comprises of multiple resources across several technology towers [Data Center Services, Server Support Services, Cloud Service & Application support) and service management (Service Desk, Major incident management, Problem Management & Change management)].Key deliverables are managing end to end service across streams as per contractual SLA, Regular service reviews with all the internal/external stakeholders, continual service improvements, Customer Satisfaction, managing Escalation, Financial management (Annual/Quarterly Budgeting & review and manage Revenue and Cost monthly), Overseeing dynamic business (projects and transitions such as Data Centre Migration, DC exit, Cloud Transformation ) and contributing to client IT road map decisions.
EDUCATION
Aptech Computer Istitute
HDSE, Information Technology
University of Mumbai
Bachelor of Science (IT), Computer Science
SKILLS
ABOUT SAMIR MHASKE
As a Senior Service Delivery Manager at Capgemini with over 14 years of leadership within the company, I specialize in managing end-to-end hosting and cloud infrastructure delivery for high-profile public sector clients. My role focuses on ensuring seamless service across diverse technology towers, including Data Center Services, Cloud Services, and IT Service Management functions such as Incident, Problem, and Change Management. By collaborating with global teams and driving continual service improvements, we have enhanced customer satisfaction and operational excellence. My credentials, including ITIL and Prince2 certifications, align with a strong commitment to driving results through proactive problem-solving, effective stakeholder engagement, and financial accountability.
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