Richard Muryasz

Senior Service Delivery Manager @Capgemini

Valparaiso, IN, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2017 — Present

Senior Service Delivery Manager @Capgemini

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Chicago, IL, US

Responsible for Infrastructure and Cyber Security Delivery for Multiple clients.• All projects and services delivered using a global service delivery model. • Accountable for delivery of projects and support across multiple Infrastructure and Cyber Security towers.• Timely management of program risks and issues with client and external vendors.• Client and Business relations at Director, CTO and CIO Levels.• Stakeholder management with client PMO, VMO, IT, Business Teams and external vendors.• Anchored Monthly and Quarterly Delivery and Business review meetings.• Responsible for reporting SLAs and other critical metrics.• Managed delivery team of 300+ resources and 3rd party Field Service Technicians globally. • Ownership of account related P&L and development of new business within the account.

EDUCATION

1983 — 1995

Indiana University Northwest

BGS-ABM, Business and Computer Science

SKILLS

Incident ManagementTransition ManagementProject ManagementPmoProgram ManagementPmpIT StrategyIT OperationsIT OutsourcingIT Service ManagementItilOutsourcingSolution ArchitectureCertified Project ManagerSlaData CenterService DeliveryService Delivery ManagementGovernanceService ManagementService DeskIT ManagementService ImprovementApplication Lifecycle ManagementIT Transformation

ABOUT RICHARD MURYASZ

Multifaceted technical career with a 30+ year track record of innovation and success…

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