Samir Gurbanov
Senior IT Support Coordinator @RBC
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WORK HISTORY
Senior IT Support Coordinator @RBC
Toronto, ON, CA
Provide L1–L3 IT support (remote and in‑person) for enterprise users across multiple locations• Troubleshoot Windows 10/11, macOS, hardware, and branch equipment issues• Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive• Resolve authentication, MFA, identity, Teams calling/meetings, Outlook mail flow, and OneDrive sync issues• Perform user onboarding/offboarding, account provisioning, access management, and license assignments using Azure AD / Entra ID• Deploy, configure, and maintain workstations, printers, peripherals, and software• Manage device provisioning, imaging, compliance, and lifecycle maintenance via Intune / Endpoint Manager• Troubleshoot VPN and secure remote access using Zscaler and Ivanti Secure• Provide support for corporate telephony (desk phones, IP phones, softphones, Teams Calling, Webex) and MaaS360• Manage incidents and escalations using ServiceNow and HEAT, ensuring SLA adherence• Participate in asset inventory management, documentation, audits, and preventive remediation• Collaborate with local and international IT teams, vendors, and infrastructure groups on escalations and projects
EDUCATION
Azerbaijan International University
Bachelor's degree, Computer Engineering & IT
Azerbaijan International University
Bachelor of Engineering, Computer Engineering Technologies/Technicians
SKILLS
ABOUT SAMIR GURBANOV
As a seasoned Network Engineer with over a decade of expertise in network engineering and IT security, I thrive at the intersection of innovation, collaboration, and problem-solving. My career spans diverse roles, including IT Support Specialist, Network Administrator, and IT Unit Head Specialist, showcasing a proven ability to design, implement, and manage complex enterprise-scale network solutions.Technical proficiency is my hallmark—whether configuring cutting-edge networking devices, optimizing LAN/WAN performance, or ensuring robust IT security measures. I am skilled in handling technologies such as Cisco, Palo Alto, Fortinet, and more, while staying committed to continuous learning with certifications like CCNA, CCNP, PCNSA and my ongoing pursuit of Fortinet FCP.Equally important, I bring a strong work ethic and a passion for teamwork. Building meaningful professional relationships has been central to my success, whether collaborating with global teams or mentoring colleagues. Known for my analytical mindset and creative approach, I am dedicated to turning complex challenges into seamless solutions that drive organizational growth.I am always eager to connect with like-minded professionals and explore opportunities to contribute to innovative projects. Let’s build the future of networking together!
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