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Sameer Chitnis
IT Governance and Operational Resiliency (Bcp Dr) Management @Prime Super
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WORK HISTORY
IT Governance and Operational Resiliency (Bcp Dr) Management @Prime Super
Melbourne, AU
Drive the Business Continuity, IT Service Management and Operational Resilience strategy at Prime Super. • Collaborate with technology and business teams to ensure reliable and recoverable critical services. • Maintain continuity plans and enhance IT service management practices to reduce operational risk. • Foster an environment centered on stability, preparedness, and member trust.
EDUCATION
N.L.Dalmia Institute of Management Studies and Research
Master of Management Studies (MBA), Marketing
P.V.G.s College of Engineering and Technology, Pune 9.
Bachelor of electrical Engineering, Electrical engineering
Swinburne University of Technology
Master of Information technology, Information Technology Management
Swinburne University of Technology
Grad Diploma In Information Systems Management, Information Systems management
ABOUT SAMEER CHITNIS
ITIL expert at the Bank of New York with 14 years of proven proficiency in Incident and Problem Management, Certified AWS Solutions Architect-Associate (SAA-C03), Systems Monitoring and Automation, Business Continuity, Disaster Recovery Planning and CICD. Business Continuity and Disaster Recovery : Oversaw BNY Mellon’s comprehensive recovery plans, managing the annual BCP lifecycle, including business impact assessments, formulating recovery strategies, procedures, and testing using ISO22301, CPS 230 and CPS232 recommendations. Worked with infrastructure, application owners and other stakeholders of the plans for training, awareness and keeping plans up to date. Consistently achieved over 95% success in the annual certification and testing exercises. Led DR testing for mainframe failover and stay, single data centre exercise for distributed applications, data centre rotation, and SIFMA industrywide testing. Completed exercises successfully for four consecutive years without significant incidents requiring senior management escalation.Incident Management and Problem Management: Ensured timely resolution of major incidents manner by following a unified enterprise-wide process using bridge calls and chat sessions. Communicated with application, infrastructure, production services and eCAB for expertise and resolution collaboration. Determined impacted and causal areas and ensured correct representation on calls Coordinated technical status update meetings and monitored open incidents. Conducted daily review meetings with relevant stakeholders to present Major Incidents from past 24 hours. As problem Manager I led root cause investigations for business-critical incidents, consistently implementing effective measures to prevent repeat incidents significantly reducing P1 incidents by 91.6% and P2 incidents by 83.33% between 2017 to 2024. Application Performance Monitoring and Automation: Led the daily operations of the systems monitoring environment, ensuring efficient oversight. Implemented robust systems for tracking application performance, traffic, and infrastructure, enabling rapid response to anomalies and incidents. Enhanced capabilities with synthetic monitoring for proactive issue detection. Consistently exceeded monthly targets by acknowledging over 95% of events within 5 minutes, minimising downtime and optimising system reliability.Risk and Resiliency: Drove proactive technology and business service risk management initiatives involving risk identification, assessment, control techniques and mitigation.
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