Samanyu Satheesh
Solutions Engineer @eGain Corporation
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WORK HISTORY
Solutions Engineer @eGain Corporation
Sunnyvale, CA, US
Developed data analysis utilities in Python to extract business insights from customer interactions, applying data cleaning techniques and AI APIs to analyze conversation content; insights were presented to upper management to drive strategic decisions- Investigated and resolved complex issues across cloud-based applications and distributed systems, performing root cause analysis to pinpoint and address underlying software defects- Partnered with engineering, professional services, and product teams to troubleshoot and resolve technical challenges, reducing downtime and accelerating issue resolution cycles- Acted as a technical liaison between customers and internal teams, translating complex issues including bugs, product limitations, and workarounds into clear, actionable updates to drive resolution and ensure alignment across stakeholders- Maintained consistent and transparent communication with customers, providing updates and technical guidance to build trust and enhance satisfaction
EDUCATION
California State Polytechnic University-Pomona
Bachelor of Science - BS
ABOUT SAMANYU SATHEESH
Hello! My name is Samanyu, and I\'m a software engineer from the California Bay Area. I\'m a recent Computer Science graduate from Cal Poly Pomona, with interests in artificial intelligence, machine learning, and software development. After graduating Summa Cum Laude in 2024 from Cal Poly Pomona, I worked at DataAnnotation as a Software Engineer, and at CodePath as a Tech Fellow, where I facilitated the learning experiences of CS students looking to break through barriers in STEM spaces. I then took on a full-time role at eGain as a Solutions Success Engineer, where I help troubleshoot, refine, and build upon our core products as a SaaS company. I\'m passionate about using technology to help solve today\'s problems, having worked on Machine Learning models, fire-detecting UAVs, autonomous robots, mobile applications, and more. My experience includes- Python, Java, C, NVIDIA CUDA, TypeScript, Git - VS Code, IntelliJ, Android Studio, Anaconda, Google Colab - Artificial Intelligence - Machine Learning - Software Engineering - Mobile App Development - Web Development
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