Het Tikawala
Software Engineer @eGain Corporation
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WORK HISTORY
Software Engineer @eGain Corporation
Sunnyvale, CA, US
Designed and shipped a production analytics-allocation microservice that externalized hard-coded deployment logic, enabling dynamic tenant assignment and reducing configuration-related incidents by ~90%- Architected a containerized AWS ECS service with blue-green deployments, achieving zero-downtime releases and 99.9% deployment reliability across environments- Implemented race-condition-safe tenant allocation using DynamoDB conditional updates, eliminating 100% of double-allocation failures under concurrent requests- Built IAM-secured, versioned REST APIs with schema validation, supporting 1K+ internal requests/day at <50 ms P95 latency- Introduced async processing with SQS and EventBridge schedulers, cutting synchronous API load by ~60% and improving overall system throughput- Delivered end-to-end design, implementation, CI/CD, and integration in 1 week, unblocking multiple dependent teams and accelerating analytics onboarding timelines by ~3x.
EDUCATION
San José State University
Bachelor of Science - BS, Computer Science
Ryan International School
Computer Science
ABOUT HET TIKAWALA
I’m Het Tikawala, a software engineer with a passion for transforming complex challenges into elegant solutions. Currently pursuing my B.S. in Computer Science at San Jose State University (GPA: 3.8), I’ve had the opportunity to dive deep into the tech world through various internships and projects. My journey has been fueled by a love for coding and a desire to make technology user-friendly and efficient.During my time as a Software Development Engineer Intern at Expedia Group, I co-designed a Kotlin-based microservice that not only improved our system’s scalability but also enhanced data retrieval efficiency by 32% through optimized GraphQL queries. I also spent time as a Frontend Developer Intern at Alpha Gen AI where I crafted a seamless app interface using React Native—transforming Figma designs into functional features while ensuring an exceptional user experience.Beyond coding, I’ve embraced leadership roles within student organizations at SJSU. As the Director of Business Affairs, I chaired operations committees to analyze departmental revenue strategies and implemented processes that improved operational efficacy across the board. Balancing these roles with my academic pursuits has taught me the importance of teamwork and strategic planning.I also enjoy giving back to the community—through my role as a lab instructor at SJSU, I helped students grasp precalculus concepts while fostering a collaborative learning environment. This experience reinforced my belief that education is as important as technical expertise.I’m excited about the future and eager to connect with like-minded professionals in the tech industry. If you’d like to chat about software engineering opportunities or share insights on tech innovations, feel free to reach out via email! My email is h••••••••@sjsu.edu.Skills- Java- Python- Kotlin- MERN Stack- React Native- GraphQL- UI/UX Design- LeadershipI\'m always looking to grow my personal and professional network. Feel free to connect via LinkedIn or contact me directly at h••••••••@gmail.com.
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