Abdul Samad Amad

Data Reporting Analyst @Rogers Communications

Calgary, AB, CA

Compile and analyze daily, weekly, monthly, and quarterly production data using Excel and Power BI to track key performance indicators (KPIs) and identify trends.• Utilize historical and current production data to generate insights and forecasts for future targets, contributing to improved process efficiency and decision-making.• Perform segmentation of units and device quantities following quality checks in WM Ware Software, ensuring accurate categorization, and reporting of production outputs.• Effectively manage support tickets in ServiceNow, ensuring timely resolution of production team and maintaining clear communication throughout the process.• Provide first-level technical support with a focus on data analytics, leveraging knowledge of Power BI and utilizing analytical skills to extract insights from data and support decision-making processes.• Utilize strong problem-solving abilities and proactive team management techniques to address challenges and optimize support processes.

University of Azad Jammu and Kashmir

Bachelor of Science - BS, Computer Science

Preston University

Master of Philosophy - MPhil, Computer Science

Bow Valley College

Post Diploma Certificate, Data Management and Analytics