Sam Rotundo
Technical Account Manager @DXC Technology
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WORK HISTORY
Technical Account Manager @DXC Technology
Responsible for all ITO activity on Consumer Industry account located in Panama. Leading the following teams and activities:Network Tower: all network related services and operational supportHosting Tower: all server support, Azure Cloud, Server Refresh, SAP Basis, Database, AD,and Monitoring Azure Hosting: Cloud Ops Delivery Firewall: All Firewall supportVulnerability ManagementServiceNow(Incident, Requests, Problem and Change)Disaster Recovery and Testing CoordinationCritical Incident ManagementDailyOperational Calls
EDUCATION
Niagara College
Master of Computer Applications (M.C.A.)
SKILLS
ABOUT SAM ROTUNDO
Sam Rotundo is a delivery leader in the DXC Hosting Services Program where he provides leadership and direction for the delivery of hosting services on a global basis. Sam brings 20+ years of leadership and client management experience in a wide variety of information technology and customer service organizations focused in various industries. Sam has demonstrated the ability to manage multiple clients, the teams that support those clients and the financial P&L associated to his organization and holds a track record in turning around high risk and high visibility operations. Areas of expertise in:• Process Optimization• Cost Reduction• Customer Relations• Service Improvement• Turnaround Escalations• International Operations• Escalation Management• Leadership by motivation and personal lead• Best Shore Transitions• Service ManagementContributing Ideas that WorkClient Focus: Achievement of commitments and obligations with flexibility to meet changing business needs.Leadership: Client focus, people care, leadership, program management, project planning and executionDelivery Execution: Service support, service delivery, service excellence and best practices, multi-vendor environmentsConsulting: Business Processes, Leadership Development, Technical Capability ManagementIndustry Expertise: Automotive & Retail, Transportation
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