Sam Niles
Technical Support Analyst @Crane Authentication (NXT)
Signup · Get unlimited contacts
WORK HISTORY
Technical Support Analyst @Crane Authentication (NXT)
Responding to user inquiries, troubleshooting hardware, software, and network-related issues, and providing solutions in a timely and effective manner· Analyze and resolve technical problems related to hardware, software, and network systems, and documenting the steps taken to resolve the issue· Identify and escalate complex technical issues to higher-level support teams and following up with users to ensure their satisfaction with the resolution· Maintain and update user accounts, passwords, and other security-related information in a timely and secure manner· Create and update a knowledge base of solutions to common technical issues, to improve the efficiency of future support· Monitor systems and applications to ensure they are functioning properly and responding to alerts to resolve issues· Communicate effectively with users, provide updates on the status of their requests, and maintain a positive and professional demeanor in all interactions.· Respond to user inquiries and support requests through various channels (e.g, phone, email, chat)· Troubleshoot hardware, software, and network-related issues· Install, configure, and maintain software and hardware· Update and maintain user accounts, passwords, and other security-related information· Escalate issues to higher-level support teams as needed· Document solutions to common technical issues in a knowledge base· Monitor systems and applications to ensure they are functioning properly
EDUCATION
Elizabethtown College
Bachelor of Science - BS
ABOUT SAM NILES
Current Technical Support Analyst at Crane Authentication. Information Systems graduate…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.