Sam Fairbairn
Senior Enterprise Customer Success Manager @Highspot
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WORK HISTORY
Senior Enterprise Customer Success Manager @Highspot
GB
EDUCATION
Heriot-Watt University
Master of Arts - MA, International Business Management
ABOUT SAM FAIRBAIRN
Customer growth specialist with 8 years’ experience in FinTech, EdTech, and Health Tech, focused on renewal and upsell revenue across Sales, Account Management, and Customer Success. Delivered 100%+ NRR and 90–100% customer engagement targets in Series A/B companies. Led a team of 5 CSMs driving renewals and upsells for a new product line (Oct 2023 – May 2024). Experienced in managing strategic enterprise relationships with customers including G2, Palo Alto Networks, and Klaviyo.
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