Erin Lowell
Customer Success Manager, Commercial @Highspot
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WORK HISTORY
Customer Success Manager, Commercial @Highspot
Manage 25+ commercial customers post-onboarding representing ~$1.5M ARR-Routinely assess customer health metrics to determine current state and create mutually agreed upon action plans to correlate with company initiatives-Create customer success plans and lead quarterly business reviews to articulate the value and ROI from the software.
EDUCATION
Carthage College
Psychology
Illinois State University
Bachelor of Science in Education, Middle Level Education (K-9 certificate endorsements: Language Arts & Social Sciences)
SKILLS
ABOUT ERIN LOWELL
Career Highlights: Managed accounts up to $4M in ARR, grew feature adoption by 30%, proved customer ROI of 648% through a value story.
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