Sam Ely

Global Customer Engagement Lead @The Associated Press

London, GB

Leading regular digital product and platform demonstrations to new and existing clients, providing expertise in industry-led AI-powered search functionality. •Identifying upsell opportunities through engagement sessions and providing Account Owners with insights to drive conversions.• Communicating client & audience feedback to relevant internal stakeholders including account managers.• Leveraging relationships by gathering feedback from global clients on usage and content needs.• Ensuring alignment with Account Owners in understanding strategic goals and overall account background. • Managing quarterly plans for customers identified as needing priority engagement.• Developing training materials, producing & deploying instructional videos to help streamline the customers\' user journey. • Attending weekly Editorial meetings to be aware of the news cycle.• Researching, analysing and reporting on best practices, loyalty and industry trends.• Excellent knowledge of all Microsoft Office programs.• Strong creative and professional writing skills for developing strategic communications for campaigns using AP Stylebook. • Attention to detail and excellent organisational skills.• Utilising Salesforce & Pardot on a regular basis.

University of Bristol

Bachelor's degree, French and Spanish