Salome Shah
Sales Support @Gulf Air
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WORK HISTORY
Sales Support @Gulf Air
Mumbai, IN
Work closely with Sales & Marketing teams in India and Bahrain and enhance revenue generation in the markets. •Focusing on main markets by constantly analyzing and evaluating the traffic flow, with highest revenue potentials, and contribute in implementing profitable Fares and Pricing Structure for Gulf Air network. •Perform detailed competitor analysis and recommend any deviations in fares for revenue optimization. •Initiate promotional fares based on the forward bookings to generate seat factors as and when required. •Initiate adhoc fare requests with the Head Office for selling in the local markets, agency specific etc. •Revert with replies and solutions for all fare related queries from the travel trade. •Ensure correct fares and tariffs are filed and distributed to the various CRS and Online Travel Portals. •Monitor seasonal trends and accordingly construct seasonal fares and Nett fares (Unpublished fares). •Assist the Sales Teams with PNR creations, updating with seat factor and flight loads, following up with PNR Confirmation and updating sales data bank and follow-up with sales queries in absence of the Sales Team. •Work on Group Deposit refunds as per the policy. •Maintain an accurate recording and filing systems of the Sales Team projects and reports to ease retrieval of related documents and facilitate tracking of project status. •Effectively handle trade events like Award functions etc. completely from collecting quotations, finalizing venues and coordinating with both vendors and trade. •Coordinate and arrange for Weekly Sales Management meetings, minute the proceedings and follow up on action times. •Responsible process and maintaining the records of the stations FOC/ID etc and ensuring it is as per the company’s rules and regulations. Forward the required monthly reports to HDQ. •Process and coordinate the HR issues in the station and reports at local level and report the same to HR department in HDQ. •Perform other duties as may be required by CM.
EDUCATION
Mithibai College
B.Com
University of Mumbai
PG Dip in Travel and Tourism
ABOUT SALOME SHAH
Special Skills: • Good communication and negotiation skills. • Ability to make critical decisions. • Ability to work in a multicultural environment. • Very Innovative with new ideas. • Excellent time management skills. • Orderly and organized way of working with detailed pre-planning. • Reliable and cooperative team player maintaining a good rapport with colleagues. • Capability of multi-tasking and handing multiple projects under pressure. • Customer service oriented with constant follow-up. • Adapt very well to changes in professional environment. • Capability of thinking out of the box and open to extending beyond call of duty.
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